Your privacy matters to us. This page explains exactly what personal data CrazyTime collects, why we collect it, how we use it, and what rights you have over your own information.
Last updated: 1 January 2025
Here is a quick summary of the most important privacy commitments CrazyTime makes to every player on the platform.
Every piece of data you send to or receive from CrazyTime travels over an encrypted connection. We use industry-standard SSL/TLS encryption so your personal and payment information is protected at every step.
CrazyTime does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account and improve your experience on the platform.
CrazyTime only collects the data that is genuinely necessary to provide the service. We do not collect information we do not need, and we do not keep data longer than required for the purposes it was collected for.
You have the right to access, correct, and request deletion of your personal data at any time. CrazyTime makes it straightforward to exercise these rights by contacting our support team directly.
Personal data stored by CrazyTime is held on secure servers with access controls that limit who can view or process your information. We conduct regular security reviews to maintain the integrity of our storage systems.
If you do not want to receive promotional communications from CrazyTime, you can opt out at any time. Every marketing email we send includes an unsubscribe link, and you can also update your preferences from your account settings.
CrazyTime takes the privacy of its players seriously. This Privacy Policy explains what personal data we collect when you use the CrazyTime platform, why we collect it, how we use it, and the rights you have in relation to your own information. We have written this policy in plain language because we believe you deserve to understand exactly how your data is handled — not wade through pages of legal jargon to find out.
CrazyTime operates the online gaming platform available at crazytime-crazytime.com. When we refer to "CrazyTime", "we", "us", or "our" in this policy, we mean the operator of that platform. When we refer to "you" or "your", we mean any person who accesses or uses the CrazyTime platform, whether as a registered player or as a visitor.
This Privacy Policy should be read alongside our Terms and Conditions. Together, these two documents set out the full framework that governs your relationship with CrazyTime. If you have any questions about this policy that are not answered here, please contact our support team and we will be happy to help.
CrazyTime collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our systems, and occasionally from third parties such as payment processors. The categories of data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, account updates |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Payment processor, platform activity |
| Technical Data | IP address, browser type, device identifiers, operating system | Automatically via cookies and server logs |
| Usage Data | Games played, bets placed, session duration, feature interactions | Automatically via platform activity tracking |
| Verification Data | Government-issued ID, proof of address documents | KYC submission process |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Direct communication with CrazyTime |
CrazyTime uses the personal data we collect for the following purposes:
CrazyTime processes your personal data on one or more of the following legal bases depending on the specific purpose:
CrazyTime does not sell your personal data. We may share your data with trusted third parties only where necessary to operate the platform and deliver our services. All third parties who receive your data are required to handle it in accordance with applicable data protection standards.
CrazyTime uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain your personal details such as your name or payment information.
The types of cookies CrazyTime uses include:
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the CrazyTime platform. For more information on managing cookies, refer to your browser's help documentation.
CrazyTime retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods vary depending on the type of data and the purpose for which it was collected.
When data is no longer required, CrazyTime securely deletes or anonymises it so that it can no longer be linked back to you as an individual.
You have the following rights in relation to the personal data CrazyTime holds about you. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe.
Request a copy of the personal data CrazyTime holds about you.
Ask us to correct inaccurate or incomplete personal data.
Request deletion of your personal data where there is no lawful reason to retain it.
Object to processing based on legitimate interests or for direct marketing purposes.
Ask us to restrict processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format where applicable.
CrazyTime is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the CrazyTime platform in any way.
If CrazyTime becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on CrazyTime, please contact our support team immediately so we can investigate and act accordingly.
CrazyTime implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, access controls that limit who within CrazyTime can view personal data, regular security audits and vulnerability assessments, and secure data storage with encrypted backups.
While CrazyTime takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal data, CrazyTime will notify you and the relevant authorities as required by applicable law, and will take immediate steps to contain and remediate the breach.
You also play a role in keeping your data secure. Use a strong, unique password for your CrazyTime account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.
CrazyTime may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players by email and display a notice on the platform. The updated policy will take effect from the date specified in the notification.
We encourage you to review this Privacy Policy periodically so you are always aware of how CrazyTime handles your personal data. The date at the top of this page indicates when the policy was last updated. Your continued use of the CrazyTime platform after any update constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how CrazyTime has handled your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond as quickly as possible.
For information about the rules governing your use of the platform, please read our Terms and Conditions. For responsible gaming tools and support, visit our Responsible Gaming page.